Privacy Policy | PATKAI ART

What type of information is collected and how?

I will only ever ask for the essential information required for the type of interaction you initiate.

When completing purchases, responding to enquiries or arranging returns, there are details required from you. For example, you name, address and email. These are requested so the orders or enquiries can be processed and actioned. When you provide such information it is recognised that you consent for this data to be used as per the contact / transaction type.

It is important to note that your Internet Protocol (IP) address used to connect your computer to the Internet is automatically provided. Through Wix.com, who host my website, I am provided with site related analytical data. Examples of this being site visit data, page interactions and duration details etc.

How is the personal information stored? What security is in place?

PATKAI ART is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by my business PATKAI ART adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Online transactions are electronically encrypted to ensure that your financial data is safe and secure; you may use your chosen payment method with confidence. I use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system to ensure secure eCommerce transactions. If your browser does not accept the SSL technology, you will not be able to proceed with your purchase.

How will I communicate with you?

The standard contact method is via email, unless you request an alternate contact method and it has been agreed.

All communication with you is limited to the following - unless agreed otherwise:

To confirm your order (all sales have automatic confirmation email)
To confirm your order has been dispatched (all orders have an automatic shipping confirmation email)
Responding to direct contact requests / messages
Resolving an order issue / return
If I encounter any issues processing your order and need to update you

Customer Reviews & Direct Feedback:

All customers are welcome to leave reviews of the products purchased, this is something you can do voluntarily should you wish to. Reviews can be left via my via instagram, email or through my 'CONTACT' page.

Reviews displayed on the site will include the customer's first name (never their full name), date of review and review itself. If a photograph is provided as part of the review, please be aware that this photo may be used as part of the review.

COOKIE POLICY

Introduction

This site uses 'essential' and 'analytic' cookies.

This Policy explains what these are and how they work.

You can decide when on the site - via the 'Cookie banner' whether you want to allow the optional cookies or not, its your choice.

So what are Cookies?

Cookies are small files saved on your phone, tablet or computer when you visit a website.

These small text files help websites recognise you and personalise your experience. For example, remembering the items in your shopping cart. Essentially, they're like little notes websites leave on your browser to make your future visits easier and more tailored.

There are different types of cookies, and some of which are essential in the running of the site.

Cookies help Patkai Art's website run smoothly, and optional cookies can help analyse user engagement through analytics.

Essential Cookies

Essential cookies keep your information secure while you use this service. Permission is not required to use essential cookies.

These essential cookies are put in place by the host company for this website, WIX.

Analytic Cookies

Analytic Cookies are optional, not essential. So absolutely your choice if you want to allow them or not.

These types of cookies are to used to track website visitor behaviour and collect data to improve website performance and user experience.

Marketing Cookies

These cookies are optional.

They are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Functional Cookies

These are also optional.

These cookies collect data to remember choices users make to improve and give a more personalised experience.

Changed your mind and want to update your Cookie preferences?

Not a problem!

On each website page to the right hand side, there is a Cookie Consent tab.

Simply click on this - then update your preferences.

Want some more info on Cookies?

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit www.aboutcookies.org or www.allaboutcookies.org.

Alternately, it is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser.

Please note that deleting our cookies, disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

Changes to Policy

I reserve th right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact

If you have any questions regarding this privacy policy you may contact me, please use any of the methods provided on my 'CONTACT' page on this site.